Category: Product Updates

Many space owners are requesting the ability to have Credit Plans aside from the recurring Plans alone. With the competition nowadays, it’s understandable that space owners would look for an opportunity to expand their service offering to cater to the demanding needs of the customers. Thus, we are so delighted to announce that we have released a new feature called Credit Plans.

What are Credit Plans

Credit Plans are rights that you give to your Members where they can use available ‘credits’ to book a particular resource. Credits in coworking spaces are essentially virtual money that members use to book resources such as conference rooms, desks, meeting rooms, and other products that space offers. Upon using the credits, it shall be deducted from the member’s credits wallet upon usage.

Benefits of Offering Credits in your Coworking Space

Advanced Payments and Reporting

Offering the credits system in your space brings payment in advance rather than an invoice that is paid usually at the end of the month. Members are to purchase a Credit Plan with a specific number of credits that can be used at a space to book resources. With the advanced payment, you can forecast the future purchase of members and guide you on the products and services that your members commonly use using their credits. These data are very helpful to determine important business decisions to make especially on catering to the needs of your members. 

Flexibility and Simplicity

Space owners have full control over the number of credits they want to sell on a particular Credit Plan. They can even change it from time to time if they see the demand for it from the members. It is also flexible in a way that members have the option to use the credits in booking resources or not. A member can but a number of credits and keep track of how many are used or the remaining balance. 

Incentives

You can use credits as compensation if something goes wrong or to improve the experience of an unhappy member. Through credits as incentives, it will help to increase customer satisfaction by providing a certain number of free credits to new members. 

See this guide on How to Set Up Credit Plans

Finally, we have launched a new integration! You can now integrate your Coworkify account to MailChimp.

What is MailChimp 

MailChimp is an all-in-one marketing platform that helps you manage and communicate with your clients, customers, and other interested parties. It is a web-based email-marketing service that gives you the ability to create and manage mailing lists, newsletters, automated marketing campaigns and more. 

With MailChimp, you can promote your business across email, social, landing pages, postcards, and more in one single platform.

Why Integrate Coworkify and MailChimp

Email Marketing is one of the tools that coworking spaces can use in their marketing strategies. It gives you direct access to your members or potential members on their private and personal communications. Also, it’s a fantastic way to enhance your brand to existing members as well as remarketing to lost leads, promoting special offers and discounts such as free trial days and offering leads a mention as part of your sales strategy. 

Through the integration, you are using this as a marketing opportunity to bring your space customers and make repeat sales to the same people. You can segment your list according to your coworking space accounts and prepare target emails for each segment. Take for example people who have visited your space and then didn’t visit again. You can prepare a specific newsletter just for them by offering a first month free or special discount. If you have special events in your coworking space, you can send out invitations to your existing members. 

MailChimp offers a wide variety of customizable templates for designing polished emails. You can build a professionally styled email template with MailChimp rather than using your email. Other than that, with this tool, it gives you an update on successful deliveries so you will know if people are reading your emails. 

And there’s so much more to discover as you integrate your coworking space with MailChimp.

See this guide on How to Integrate Coworkify to MailChimp.

Are you having a hard time managing your coworking space? Or you may have a team but they don’t have administrative access? We are pleased to inform you that Coworkify has added a new feature where there can be Multiple Owners to manage your space using our platform. We have added roles inside the app which includes: Co-Owner and Manager

These two roles vary on their privileges:

A Co-Owner has the same privileges as the space owner and has access to all billing and administrative features of the coworking space. This includes adding, editing, or deleting Members, Invoices, Bookings, Plans, and Resources. Co-owners can also add and delete Space and at the same time manage the payments to the Coworkify platform.

A Manager has all administrative access to the coworking space, however, they cannot add and delete a Space or manage the payments to the Coworkify platform.

As a Space Owner, you can assign a user who you want to be a manager or co-owner of your space. There is no limit on how many Managers and Co-Owners you want to assign in a specific space account. You can even assign which space the Manager or Co-Owner can ‘manage’. This is applicable because 1 Space Owner can have many spaces in their account. So if you have a coworking space in different places, you can assign different space co-owners and managers according to your location. 

Also, the privileges of both Admins don’t have that big difference so it isn’t that confusing for them to know which role is theirs and not. Both of the Admins have the most access to the day-to-day operations of the space. Therefore, as a space owner, you can be confident that they can manage the space even when you are away. 

Besides, Space Owner can now focus on the marketing aspect of the space since you have now people who can look out on the operational side of the space. You are now an overseer of all that is happening in your space. 

This new feature is easy to navigate. Check this guide on How to Add a New Co-Owner and Manager in your Space.

We are so excited to inform you that we have released a new feature in Coworkify. Many space owners are asking on how they can manage the bookings of resources among the members who are subscribed to different Plans. Well, we got a solution for that! Coworkify has enhanced Plans Settings where Resources are available according to the Membership subscription of the members. 

Benefits:

• Space Owners can include few resources only for a specific Plan. If there are members who are long-time members of the space, there are specific resources that they can avail but is not available to other members.
• Space Owner can manage well the availability of the Resources on a daily basis by setting a specific time range on each Resources in the Plan. 
• Members can book a specific resource without being charged for a couple of hours depending on how it will be set by the space owner. 

See this guide on How you can Customized Plans with Resources. 

You can now synchronize Coworkify’s calendar with Google Calendar. Whenever there is new booking made in Coworkify, it will appear in your Google Calendar.

You can embed your Google Calendar into your website to make it public, or just keep it to yourself as along with other calendar that you manage.

Synchronizing Coworkify’s calendar with Google Calendar makes it much easier for you as the space admin to get a grasp of what’s going on in your coworking space.

See this page for how to set up the synchronization feature.

https://coworkify.zendesk.com/hc/en-us/articles/212172838-Google-Calendar-Synchronization

We are glad to announce that we are introducing the APIs for developers today. The documentation is available at the below URL.

https://coworkify.zendesk.com/hc

With the APIs, you can now access the core features of Coworkify directly from your code, and you can integrate our software into the existing systems or tools that you are using already.

To use the APIs you will need an Auth Token. To obtain your Auth Token go to Account > Developer and copy the token string displayed on screen.

These APIs are still primitive so we will be adding more APIs within few weeks. If you need additional APIs, please let us know at support@coworkify.com. We will implement them based on your requests.

Taking care of your members is one of the crucial tasks in terms of coworking space management. Today we are introducing the below new features to enhance your customer support.

1) Chat Widget

You can now use your own chat widget (Zopim, UserVoice, etc.) by copying & pasting a custom JavaScript into the Chat Widget field.

2) Help Menu

The help menu link can be customized now. Therefore, the only contact your members have is the help menu link that you provide here. No more confusion.

3) Footer Text

You can also change the content of footer text, which accepts HTML tags. Use this field to add custom menus, messages, or copyrights at the bottom of every page.

To access these new features go to Settings > Customer Support page. The screenshot below is an example of new Customer Support page.

If you live in countries like Germany, you know tax system is a bit complicated than other countries. In many European countries it is common to use different tax rate depending on category that a product/service belongs to.

We’ve been asked by a number of customers in European countries for quite some time to support their tax system so we are releasing new feature today. With this feature you will be able to assign a different tax rate for each item in invoice.

To enable this feature, go to Settings > Invoice page, check “Enable per-item tax rate” and click “Save.”

Then create new invoice as usual and click “Add Item” at the button of page. With the per-item tax rate option turned on, now that you see additional field named “Tax Rate” where you can enter unique tax rate for each item in invoice.

The issued invoice will look like this. Notice that the tax amounts for each tax rate are shown individually.